EN

Global Network

Europe

North America

The Middle East

> R&D > After-Sales Service >

After-Sales Terms

After-sales Terms

A-OK strictly adheres to the national "Three Guarantees" policy, dedicated to providing transparent, efficient, and reliable after-sales support. We pledge to handle every request with utmost rigor to ensure your rights and interests are fully respected.
    
1. Warranty Policy

•Warranty Period: You may contact your point of purchase for an exchange within 15 days of receiving the goods. If this period has expired, please contact our manufacturer's customer service hotline at 752-5717888 within the 3-year warranty period. (Please refer to the specific product manual and warranty card for exact terms.)

•Within Warranty: Malfunctions confirmed to be caused by product quality issues will be repaired free of charge, including both labor and parts.

•Out-of-Warranty Service: For products beyond the warranty period, we still provide professional paid repair services, charging only reasonable costs for parts and labor.

   

2. Return and Exchange Policy

•Within 1 Month of Shipment: Free return or exchange is available if a quality issue is confirmed upon inspection.

•Over 1 Month After Shipment: Faulty components will be replaced free of charge if a quality issue is confirmed.

•Customized Products (OEM/ODM): Returns are generally not accepted. For quality issues, we will prioritize repair or component replacement support.

   

3. Exclusions from Warranty
To ensure fairness, the following situations are not covered under the free warranty and will incur standard repair fees:

•Man-made and Accidental Damage: Includes but is not limited to improper use, dropping, modification, and damage caused by force majeure events such as earthquakes, fires, and floods.

•Normal Wear and Tear: Natural wear, aging of the product, and consumables such as remote control batteries.

•Improper Operation: Malfunctions resulting from failure to install, operate, or maintain the product in accordance with the product manual.

•Missing Proof of Purchase: Products unable to provide valid proof of purchase or a warranty card.

   

4. Service Channels and Response

•National Service Hotline: 752-5717888 (Service Hours: Monday to Sunday, 09:00 - 21:00. We are open on statutory holidays except during the Spring Festival) for repair processing.

•Service Scope: We provide one-stop support including product inquiries, fault reporting, installation guidance, and complaints/suggestions.

    

Friendly Reminder: This document serves as a summary of our general after-sales policy. Specific special products or customized projects may be subject to independent warranty agreements. Please refer to the actual sales contract and the accompanying Product Warranty Card for specific terms. Guangdong Aoke Weiye Technology Development Co., Ltd. reserves the right of final interpretation of the above terms.
GUANGDONG A-OK TECHNOLOGY GRAND DEVELOPMENT CO.,LTD.

Smart Shade Starts Here

GUANGDONG A-OK TECHNOLOGY GRAND DEVELOPMENT CO.,LTD.

Email： cnaok3@aoksz.com

Copyright 2026 © GUANGDONG A-0K TECHNOLOGY GRAND DEVELOPMENT CO.,LTD.

粤ICP备12056067号 All Rights Reserved. Designed    Privacy Policy